Responsive, SLA-backed technical support for governments, hospitals, NGOs, schools, and enterprises across Africa and the Global South. We keep your systems running — so you can keep serving.
Raise a ticket via email and track resolution through our support portal.
helpdesk@atinelabs.tech →Chat directly with our technicians via WhatsApp for immediate triage.
+32 495 789 242 →Secure remote access to your machine — we fix issues without site visit delays.
Request Session →From day-to-day helpdesk tickets to full managed IT services — we are the technology backbone for organisations that cannot afford downtime.
LAN/WAN setup, Wi-Fi optimisation, VPN configuration, server room management, and network security hardening for offices and campuses.
OS installation, driver updates, hardware diagnostics, peripheral setup, printer and scanner support, and end-user device onboarding.
Microsoft 365 / Google Workspace setup, cloud storage migration, SaaS onboarding for AtineHR, HMIS, LIMS, and third-party platforms.
Incident response, malware removal, security audits, staff awareness training, firewall review, and data protection compliance (PDPA / GDPR).
MDM enrollment, smartphone/tablet configuration, mobile data collection tools (KoBoToolbox, ODK), and field team device management.
Structured digital skills training for staff, system adoption workshops, e-learning module development, and change management for ICT rollouts.
All plans include a dedicated ticket portal, monthly reporting, and access to the Atine Labs™ knowledge base.
For small organisations testing our services.
For SMEs and NGOs with regular IT needs.
For hospitals, schools, and growing enterprises.
For governments and large institutions.
Our helpdesk team has deep experience across public and private sector ICT environments in Africa and beyond.
Whether you need a one-off fix or a full managed support contract, our team is ready. Let's talk.