A next-generation ITSM and helpdesk platform engineered for African enterprises and government agencies — delivering SLA-driven ticket management, AI-powered classification, asset tracking, and deep integration across the Atine Labs™ ecosystem.
AtineStatus™Powered by Atine Labs™ Limited
Full ITIL v4-aligned service management covering every stage of the IT service lifecycle — from first incident report to continuous improvement.
Log, triage, assign, and resolve incidents with auto-routing, escalation rules, and SLA countdown timers. Full audit trail on every ticket.
Natural language processing auto-categorises incoming requests, suggests knowledge base articles, and routes to the correct team without manual intervention.
Define multi-tier SLA policies per client, priority, or department. Real-time breach alerts, escalation automation, and compliance reporting dashboards.
Full asset lifecycle tracking — procurement to disposal. Hardware and software inventory, licence management, maintenance schedules, and depreciation tracking.
ITIL-compliant change advisory board (CAB) workflows. Risk assessment matrices, approval chains, rollback plans, and post-implementation reviews.
Self-service knowledge base with full-text search, article ratings, and AI-suggested solutions. Reduces tier-1 ticket volume by empowering end users.
AtineDesk™ connects natively with the Atine Labs™ ecosystem and leading third-party platforms.
Transparent SaaS pricing — available on launch. Contact us to register interest or discuss tailored pricing for your organisation.
Up to 5 agents · 500 tickets/mo
Up to 20 agents · Unlimited tickets
Unlimited agents · Multi-tenant
Ministries & large institutions
AtineDesk™ is currently in active development. Register your interest today and be among the first organisations to pilot the platform.